Is Cleantech Air Purifier safe?
Yes, we’ve designed Cleantech to be completely safe and used 24/7 even with people or pets nearby. Unlike traditional UVC sterilization devices which expose UVC radiation from germicidal bulbs outwardly making it dangerous to be near when in use, Cleantech takes all the hospital sterilization technology and puts it in an ultra compact size and keeps all the UVC radiation inside.
Does it release ozone?
Cleantech does not produce any ozone. The bulb is a mercury-arc germicidal 254nm UVC lamp designed to produce the highest amount of UV radiation at the optimal wavelength that is lethal to microorganisms. 90% of the energy is generating 254nm. The quartz glass tube is designed to block the transmission of the 185nm ozone-producing wavelength, so our device CANNOT produce ozone.
Will it support AC power 110/120V and 220/240V?
Yes, Cleantech includes an advanced power supply that will automatically handle both varieties without problems.
What are the sound levels of the device?
There are two primary modes. The first is the Quick Clean Mode which turns the device to max speed for 2 hours. In this max speed setting, the decibel level is 58 which is just below normal conversation volumes. While, the second is a Whisper Quiet Mode that's designed to operate 24/7. It has a decibel level of 45, equivalent to the ambient noise in a library.
What are the annual costs to run it 24/7?
Based on the calculations, Cleantech is rated 38 watts on average. This means it consumes 27.4 kWh of electrical energy in a month based on a daily 24 hours of usage, which will cost $3.3 at 12 cents/kWh energy rate. Assuming you are running it for 365 days this puts you at a usage of 328.80 kWh for the entire year, which will cost you about $40 at the same energy rates.
Is your HEPA filter washable?
No, our HEPA pre-filter is not washable. It is a paper based filter that will be damaged when washed. To extend the life of the filters, you can use a dry method like vacuuming to loosen particles captured on the filter.
How long does the HEPA filter last?
The HEPA 11 pre-filter is designed to last between 6 to 12 months depending on the environment and usage. To extend the life of the filters, you can use a dry method like vacuuming to loosen particles captured on the filter. The purpose of the pre-filter is to remove the larger particulates from entering the UVC chamber, but allow smaller particles through for purification.
What is the life expectancy of the UVC bulb?
The UVC lamp is rated for 16,000 hours or about 24 months depending on the usage.
How much square footage will it cover?
Cleantech is recommended to cover a 200 sq ft area. The rule of thumb for air purifiers is to put one in each room that needs to be cleaned. In larger environments, space the devices evenly with equal spacing to maximize the coverage.
Where is the best place to put Cleantech Air Purifier?
Like most air purifiers, placement of the device is key to proper usage. Objects such as walls and doors may affect the airflow and reduce the performance. Cleantech operates by creating a circular air flow cycling around the room by pulling in dirty air from the bottom and pushing clean air from the top in all directions. We recommend placing Cleantech in an open area preferably in the center of the room for maximum performance.
How efficient is Cleantech in removing pollutants from the environment?
In our most recent 3rd party lab test results in a closed laboratory chamber of 20 m³ (~700 ft³) and 30 m³ (~1000 ft³) Cleantech a removal rate of microorganisms in the air was as high as 99.99%. Comparatively, most HEPA style filters today can only remove 99.97% because there are airborne particles that cannot be trapped and must be inactivated with a technology like UVC.Access the 9/16/2020 Lab Result 1
Can it remove pollen from the air?
Yes, Cleantech will remove pollen from the air. The pre-filter is a HEPA 10 rated and therefore it will capture at least 99.97% of particles with a diameter greater than or equal to 0.3m which converts to 0.3μm. Pollen ranges in sizes from 15 to 200 μm so it will be effectively removed by Cleantech.
How can I check the status of my order?
When your order ships, we’ll send you a tracking number so you can keep an eye on delivery. Be sure to add our email address, firstname.lastname@example.org
to your contact list to prevent email notifications to go to your spam.
How can I update my order?
We try our best to ship all orders within 2 business days. Changes and/or updates to orders need to be submitted before the order is shipped. Please email us at email@example.com
as soon as possible. We’ll do our best to process your request.
What if something is wrong with my order?
If you notice any problems or defects with the product when you receive it, we are happy to exchange or return it for no additional cost. Reach out to firstname.lastname@example.org
for more information on replacements and returns for defective merchandise.How do I cancel my order?
If you placed an order by mistake or for any reason you’d like to cancel your order, please email us at email@example.com
and we’ll do our best to process your request.
Unfortunately, once an order has been shipped, we are no longer able to cancel it.
What methods of payments do you accept
We accept all major credit cards such as Visa, American Express, Mastercard, Discover, JCB and Diners Club Int.
When will my credit card be charged?
Your credit card will be charged as soon as your order is accepted and processed.
What do I do if my payment transaction failed?
When a payment is declined, our system will retry to process the payment again. If it fails to process again, we recommend you to contact your cardholder to inquire of any issues with your account.
Where do you ship?
International Shipping of HEPA Filters is NOW AVAILABLE! Free shipping applies in the US only.
When will my order ship?
All orders usually ship within 2-3 business days unless otherwise noted. As soon as the order ships, you’ll receive a shipment notification email with a tracking number.
Saturday and Sunday are not business days. The shipping window will begin on the following Monday for all orders placed over the weekend.
What are the shipping options?
We offer free shipping within the US. Replaceable HEPA Filter is now available for shipping worldwide, an additional $25 fee will apply.
How long will the delivery take?
Typically, your package should reach you within 3-5 business days from the day the order is shipped.
Your package should reach you within 14 business days from the day the order is shipped. You'll recieve an email notification should there be an unexpected delay on your shipment delivery.
Note: Carriers are operating with an expected delay due to COVID-19. Certain locations, especially larger cities, are experiencing additional delays due to labor shortages. You will receive an email notification when your order ships. Please don’t hesitate to contact us if you have any questions about your order. Thank you for shopping with us!
What if my order is marked delivered but is nowhere to be found?
After a package has been marked as Delivered and the package can not be located, we require a 24-36 hour wait time to ensure FedEx will not make another attempt for delivery.
If your order has been marked as Delivered and is nowhere to be found, please email firstname.lastname@example.org as soon as possible.
Cleantech is not responsible for orders with incorrect shipping address provided, but please attempt to intercept the package with FedEx by visiting www.fedex.com or email email@example.com as soon as possible.
We are not responsible for lost or stolen packages or packages shipped to the wrong address provided by the customer. Please note that refunds will not be issued for any order that is refused or abandoned by the intended recipient, orders that can’t be delivered due to an address error.
Warranty, Returns, and Exchange
Is there a product warranty?
Cleantech will offer a 1-year manufacturers warranty for any defects through our RMA process. We will be providing technical support through email and web chat once we enter final fulfillment.
When do I receive my refund?
Our payment processor will submit the refund to your bank immediately, but depending on the bank processing time, it can take anywhere from 5-10 business days to show up on your bank account.
In some cases, the refund may be processed as a reversal, meaning the original payment will simply disappear from your account statement and the balance will reflect as though the charge never occurred.
If you don't see the refund after ten business days, and you are still seeing the original charge on your bank statement, please reach out to your bank for more information. If there is further difficulty, please let us know and we'll see what we can do.
What is your returns and exchange policy?
Cleantech 30-Day Home Trial. 100% Refund Return Policy
If you are unsatisfied with your purchase for any reason, you have 30 days from the date of shipment to request a full refund including shipping charges. If you purchased your Cleantech Air Purifier through an authorized retailer, please return it to the retailer with proof of purchase and in accordance with its policies. You may return any physical product purchased on clean-tech.co in accordance with the terms below:
To qualify for a refund, all the following conditions must be met:
- A return authorization must be requested from our customer service team within 30 days of your shipment date. To request a return authorization, please email firstname.lastname@example.org
- You must ship the Product from a location inside the country where the Product was originally purchased.
- You must return the product to Cleantech in good physical condition (not physically broken or damaged). All accessories originally included with your purchase must be included with your return.
- The return authorization number must be included along with your returned product.
- Purchases from clean-tech.co for use in healthcare or medical facilities are nonrefundable. The return policy described above shall not apply to such purchases.