International Shipping of HEPA Filters is NOW AVAILABLE! Free shipping applies in the US only.
Obtaining warranty service
In the event of a malfunction or failure of your Cleantech air purifier, please contact us directly for further assistance. You can reach our Customer Support Team by email at: firstname.lastname@example.org. Your limited warranty remains in effect only if your Cleantech air purifier:
• Is operated in accordance with the instructions provided.
• Has had its filter changed with original Cleantech replacement filters according to the manufacturer recommended filter replacement schedule listed in the Cleantech User Manual.·Use of counterfeit Cleantech replacement filters that are not manufactured or sold by Cleantech will void the warranty.
• Is connected to a proper power supply (see voltage label on machine or user manual).
• Shows no evidence of tampering, mishandling, neglect, accidental damage, modification, abuse, misuse and/or repair done by anyone other than authorized Cleantech service personnel. Modifications or alterations made to the voltage of unit will void the warranty.
• For US orders: Your Cleantech unit has not left the US. Once a unit has left the country, the warranty is void.
• Warranties are non-transferable and only the original owner may enjoy the limited warranty.
• Warranties are not available from third-party resellers.
Cleantech warrants that your Cleantech air purifier will be free from defects in material or workmanship for one (1) year from the date of purchase provided that you have replaced the filters with genuine Cleantech replacement filters according to the manufacturer recommended filter replacement schedule listed in the Cleantech User Manual. Within one (1) year from the date of purchase (with valid proof of purchase), if a defect exists, Cleantech will exchange the product with a product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product at no charge, excluding shipping charges. The Limited Warranty covers normal use only and does not cover replacement filters. Cleantech Limited Warranty is non-transferable.